FAQs

How can I place an order?
Browse through our categories, add your chosen items to your cart, and proceed to checkout.

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options.

Can I change or cancel my order?
If your order hasn’t been processed yet, please contact our support team as soon as possible.

How long does delivery take?
Standard delivery is typically 2–5 business days. Delivery times vary depending on the product and location.

Do you offer international shipping?
Currently, we only ship within the UK.

How can I track my order?
Once your order is dispatched, you will receive a tracking link via email.

What is your return policy?
We offer a 14-day return policy for unused items in their original packaging.

How do I request a refund?
Please contact our customer service team with your order details to initiate the refund process.

Who covers the return shipping costs?
Customers are responsible for return shipping unless the product is faulty or incorrect.

Do you restock sold-out items?
Yes, popular items are often restocked. Sign up for notifications to be updated on availability.

Can I request customizations?
Currently, we do not offer product customization.

Do I need an account to shop?
No, but creating an account lets you track orders and access exclusive deals.

How do I contact customer support?
You can reach us via our contact page or email us at support@outletzone.co.uk.

What are your customer service hours?
Our team is available Monday to Friday, 9 AM – 5 PM.